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Ordering

Order Online, by Mail, Phone or Fax

Phone Order - Call Back Request

Payment Methods Accepted

Grandfather Clock FREE All-In-One Services

Engraved Plate - How to order an engraved plate

Product Questions

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Purchase Orders

 

May I Cancel My Order?

May I Change My Order?

Back Order

How to Cancel Back Order

Return & Exchange

How to Return or Exchange Products

Return Policy

When Will I Receive the Refund?

Gift Certificate / Coupon Code

How to Order a Our Gift Certificate

How to Redeem Gift Certificate or Coupon Code

Policy & Term of Use

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Gift Theory Policy

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Shipping & Receiving

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Ship Date

Track Order

Request Special Shipping Instructions for Your Order

 

Item Not Working Properly

Part Needed (part missing or part needed for repair)

Wrong Item Received

Item Lost In Transit

Damage Item Received

Grandfather Clock FREE All-In-One Services

Grandfather Clock, Floor Clock, Curio Cabinet, Furniture and Large Items Delivery Information

Grandfather Clock Setup Request

 

Support & Warranty

Warranty & Technical Support Request

 

Product Information

Product General Information

Keywound Clocks

Quartz Clocks

Cuckoo Clocks

Cuckoo Clock Measurement

Finish & Color

Chimes Reference

 

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Ordering

Online Order

Please feel safe to shop at our SECURE online 24/7 stores.

You will receive an Email Order Confirmation once your order is placed.

You will receive an Email Notification once your order is processed.

You will receive your tracking number via email once your order is shipped.

Phone Order

Please call us at 1-866-890-5105 to place a phone order. 

Fax Order

Please print out this Order Form, and fax at 818-660-2591

Mail Order

Please print out this Order Form

Please mail the order form along with the payment to:

 

GIFT THEORY

3521 OLD CONEJO RD. #101

NEWBURY PARK CA 91320

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How to Order an Engraved Plate / How to Apply a Coupon Code

Please scroll down to the bottom on the checkout step.  You will see "Order an Engraving Plate" option box (see below).  Please check the box "Yes", and the engraved plate $22.95 will be added to your order.

Please select the finish, size of the plate.  2 lines. 15 to 20 letters per line.  This is a self-adhesive plate, so you can adhere the plate to the proper location on your product.  The plate will be shipped separately.  Normally, it will be shipped around 7 to 15 business days.  The plate is not returnable or refundable.

Click on "Continue" to go to Checkout Step 2 to enter the coupon code (ex: PLATE250) if your order is qualified for a free plate.  To read more about our free engraved plate offer, please CLICK HERE.

If you have any questions, please call Sales at 1-866-890-5105.

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How to Order Gift Certificate

Please click on each link below to order Our Cerfiticate.

Gift Certificate $1000 : On Sale for $950.00

Gift Certificate $500: On Sales for $480.00

Gift Certificate 150

Gift Certificate 100

Gift Certificate $50.00

 

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How to Redeem Certificate/Coupon Code

Add the item you'd like to order to your shopping cart.  Click on Checkout
 

Fill in your Bill to & Ship to information on Checkout Step 1.  Click on Continue
 

Enter the Certificate or Coupon Code in the box: "(Optional) Redeem Certificate/Coupon Here".  Click on Continue 

 

 

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What Payment Methods Are Accepted?

We accept Visa, MasterCard, American Express and Discover.

We also accept cashier's checks, money orders, and company checks for domestic US orders. (PERSONAL CHECKS ARE NOT ACCEPTED).

Order Processing for Checks:
- Money Order, Casher's Check - Orders will be processed within 3 to 5 business days once checks are cleared.
- Company Checks - Orders will be processed within 5 to 7 business days approximately once checks are cleared.

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Purchase Orders

Please email us your purchase order.  To obtain our email address for purchase order, please call us at 1-866-890-5105. 

Or please fax your purchase order at 818-660-2591.

Our company name & address for Purchase Order:

GIFT THEORY

3521 OLD CONEJO RD. #101

NEWBURY PARK CA 91320

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What Does Easy Payment Plan Work?

Please click here to read more information.

 

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Can I Cancel My Order?

Due to our commitment to process orders quickly, once the checkout process is complete, we immediately submitted your order to our order processing team; We regret that we can't cancel any orders once we receive your orders.  However, if an item is on back order, your order can be cancelled according to our Back Order Policy  ( details >)

If you'd like to return your item, please refer to our return policy.

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Can I Change My Order?

Due to our commitment to process orders quickly, once the checkout process is complete, we immediately submitted your order to our order processing team; We regret that we can't change any orders once we receive your orders.  If changing your order is an urgent need, please click here to submit request within one hour after the order was placed and we will attempt to change your order.  We do NOT guarantee that your order can be changed.  If your order has been processed or shipped, we will be unable to change or cancel your order.  details >

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Back Order:

Our goal is to provide the most pleasant shopping experience. However, due to high daily sale volume, some "in stock" items might be sold out at the time we receive your order.  You will be notified promptly via email of the back order and expected time of shipping. 

If you'd like to cancel your back order, please submit the Back Order Cancellation Request within 72 hours from your invoice date.  We are unable to cancel any back orders via phone.  However, if your back order has been processed or shipped, we will be unable to cancel your order.  (details >)

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Privacy Policy

We do NOT share our customer information with any 3rd parties beyond what is required for a normal order transaction such as order processing and shipping.

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Free Ground Shipping & Shipping Info:

FREE GROUND SHIPPING in the U.S. Contiguous 48 States*!

*Free shipping is not available in Hawaii, Alaska, Puerto Rico, Virgin Islands or Canada.  We do not ship Seiko products and most products to outside of the U.S.  For international orders, customer is responsible for all import duties due to your government.  Shipping charges may apply to some products under $30 or some oversized products.

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Order Processing & Shipping Estimate:

 

FREE SAME DAY PROCESSING + FREE QUICK SHIPPING!  Order Now!

 

We strive to ship your orders as quickly as possible.  We provide "FREE" Same Business Day Order Processing for most orders. 

 

Most orders will be entered in shipping within 24 hours - "SAME BUSINESS DAY" or "NEXT BUSINESS DAY"*.

 

We ship most of our products via UPS or FedEx ground.  Once shipped, it will take an additional 1 to a few business days to deliver. 

 

For grandfather clock or furniture item delivery, please click here to read more.

How To Expedite your order

* ESTIMATED SHIP DATE - for Most Orders

Product ID Prefix

Ship Date for Most Products

Warehouse Location

CGS

1-2 business days

East or West coast warehouse

CHM

1-2 business days

East or West coast warehouse

CRP

3 to 4 business days**

East or West coast warehouse

CRW

2 business days

East or West coast warehouse

DCB

1-2 business days

East or West coast warehouse

DCH

Next business days

East or West coast warehouse

DCI

1-2 business days

East or West coast warehouse

DCT

1-2 business days

East or West coast warehouse

ENG

1-3 business days**

East or West coast warehouse

EST

1-2 business days

East or West coast warehouse

EUG

1-2 business days

East or West coast warehouse

GAR

1-3 business days

East or West coast warehouse

GBS

3-4 business days

East or West coast warehouse

GDK

1-2 business days

East or West coast warehouse

GGW

1-2 business days

East or West coast warehouse

GSK

Same or Next business days

East or West coast warehouse

GTB

1-2 business days

East or West coast warehouse

GTM

Same or Next business days

East or West coast warehouse

GWW

1-2 business days

East or West coast warehouse

HPS

Same or Next business days

East or West coast warehouse

JCR

3 to 4 business days**

East or West coast warehouse

JHE

1-2 business days

East or West coast warehouse

JHE GrandfatherClock

2 to 4 business days

East or West coast warehouse

JPK

A few business days

East or West coast warehouse

JTW

1-2 business days

East or West coast warehouse

K8M

1-2 business days

East or West coast warehouse

KBT

2-3 business days

East or West coast warehouse

KJS

A few business days

East or West coast warehouse

LAK

1-2 business days

East or West coast warehouse

LLC

1-2 business days

East or West coast warehouse

LUT

1-2 business days

East or West coast warehouse

MG8

5 to 10 business days

East or West coast warehouse

MHE

1-2 business days

East or West coast warehouse

NFA

1-2 business days

East or West coast warehouse

NOS

1-2 business days

East or West coast warehouse

NSC

1-2 business days

East or West coast warehouse

NTM

2-3 business days

East or West coast warehouse

NVC

1-2 business days

East or West coast warehouse

NYC

Next business day

East or West coast warehouse

NZA

1-2 business days

East or West coast warehouse

PAS

1-2 business days

East or West coast warehouse

PCG

3-5 business days

East or West coast warehouse

PJS

1-2 business days

East or West coast warehouse

PLR

1-2 business days

East or West coast warehouse

PLS

1-2 business days

East or West coast warehouse

PWA

2-3 business days

East or West coast warehouse

RCA

1-2 business days

East or West coast warehouse

RHB

5-10 business days

East or West coast warehouse

SNX

1-2 business days

East or West coast warehouse

SPA

1-2 business days

East or West coast warehouse

TFT

1-2 business days

East or West coast warehouse

TKC

1-2 business days

East or West coast warehouse

THD

1-2 business days

East or West coast warehouse

TAH

1-2 business days

East or West coast warehouse

TBM

2-3 business days

East or West coast warehouse

TLN

2-3 business days

East or West coast warehouse

TTE

5-7 business days

East or West coast warehouse

UBC

Next business day

East or West coast warehouse

UBD

Same or Next business day

East or West coast warehouse

UBK

Next business day

East or West coast warehouse

UBS

1-2 business days

East or West coast warehouse

UCN

3-4 business days

East or West coast warehouse

YBS

1-2 business days

East or West coast warehouse

Engraved Plate

7 to 15 business days

East or West coast warehouse

Free Plates/Gifts

7 to 15 business days

East or West coast warehouse

*Note:

 

Occasion date on your order (if you indicated) is only for reference only.  We are unable to guarantee that you will receive your order by the occasion date.

 

We provide FREE ground shipping for most areas.  We always strive to ship your orders as quickly as possible.  Please understand that we are unable to guarantee any ship dates or delivery dates for free ground shipping services that we offer.  The shipping business days are from Monday through Friday except holidays.  If you need to receive your order by a certain date, we recommend you to ship your order via Air shipping (Expedite your order). 

 

For custom made products, it will take at least 8 to 10 business days to ship.  Custom made orders cannot be cancelled or returned.

 

**For globe items, some globes will be shipped directly from the manufacturer and the globes will be made with the current world map prior to shipping.  Some globes are made to order and may take up to 7 to 15 business days to ship approximately.

Ship Date Policy >

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Track Order

Please click on "Track" link on the top right corner on our site to view the status of your order online.  Please type your billing email address (case is sensitive) and your order number. 

 

Please click here to submit request if you have any further questions or you cannot find your order.

 

For security reason, the tracking information can only be provided online or via email. Thank you.

 

You will receive an Email Order Confirmation once your order is placed.

You will receive an Email Notification once your order is processed.

You will receive your tracking number via email once your order is shipped.

 

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How To Expedite Your Order Via Rush/Air Shipping

Rush or Air Shipping Charges - you can look up the air shipping charges for the product shipping to your location on the payment/shipping selection during checkout step 2.

If you have any questions regarding our AIR RUSH SHIPPING charges, please call our sales at (866) 890-5105.  From time to time, we may have special air shipping charges offers to our customers.

We can expedite your order via Next Day Air, 2nd Day Air or 3rd Day Air, where available. 

Most air rush orders will be immediately processed and will be shipped next business day (or 24 to 48 hours approximately).  The Regular shipping business days are from Monday through Friday.

For grandfather clock or furniture item delivery, please click here to read more.

Air shipping services not available for Grandfather/Floor clocks or large furniture items. 

We provide Free Ground Shipping. Please click here to view the approximate ship date

 

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Item Not Working Properly

Most of our products require slight adjustments and some assembly in order to make them work properly.  We highly recommend that you contact technical support if your item is not working properly.  If you think that your merchandise does not work properly or any defects in workmanship or material, please click here to submit request  (details >)

Most of our products may require some assembly and adjustment.  For open-faced clocks where the hands are not covered by a lens, the hands are sometimes required to be adjusted.  Hands that are loose, or require slight adjustment (require slight bending) are not considered defective.  Please click here to submit request to request tech support if you have questions regarding how to adjust hands.

We are the Authorized dealer for all products we sell.  All products we sell are AUTHENTIC and carry a manufacturer’s warranty.  Most items are covered by a 1 or 2 year manufacturer's warranty, unless otherwise noted.  (details >)

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Wrong Item Received

If you think that you received a wrong item, please click here to submit request within 5 business days of receipt of product.

 

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Shipping Damage

Our products are well-packed.  Shipping damage is very rare.  If damaged merchandise is received, please click here to submit request immediately and no later than 5 business days of receipt of product.  Please provide us with the detailed damage information  (details >)

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Item Lost In Transit

Products lost during shipment is very rare.  If you did not receive your package but the shipping carrier indicated that your package was delivered, please click here to submit the request within 3 business days from the delivery date provided by the shipping carrier.   (details >)

 

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Grandfather Clock, Floor Clock, Curio Cabinet, Furniture and Large Items Delivery Information

It is the customer’s responsibility to open the box and carefully  inspect the clock upon arrival, before signing the Bill of Lading (Delivery Form) and before the freight carrier leaves.  details >

 

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Grandfather / Floor Clock Setup Request

If you would like to request PLATINUM IN-HOUSE SETUP for your grandfather clock, please click here to submit the request

We provide Free In-House Grandfather Clock Setup for Most Grandfather clock purchases.  Please click this link to view the details information

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How to Return or Exchange :

If you would like to return or exchange, please follow the following steps:

Step 1)  Submit the Return or Exchange Request:  Please click here to submit the Return or Exchange Request.  After you submit your request successfully, a confirmation page "YOUR RETURN/EXCHANGE REQUEST HAS BEEN RECEIVED" will appear on our site.  All return item must be authorized with an RMA#.  The return address will be provided with the RMA#.  details >

Step 2)  Receiving an RMA# via Email :  If your item is qualified for return or exchange, RMA# will be emailed to you within 3 to 7 business days once a return or exchange request has been received. 

Step 3)  Returning Product with an RMA# :  Please print the RMA and follow the instructions on the RMA to return your item. All items must be returned in original condition, including the original packaging, containers and all documentations.  For watch returns:  If watch item(s) have been worn, used, scratched or plastic covering lenses have been removed, it cannot be returned.

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When Will I Receive the Refund?

All merchandises properly returned are eligible for a refund, which credit to the original payment method or a store credit will be issued.  The refund or store credit will be processed within 15 to 20 business days approximately once your return item(s) is received and also inspected.

 

If the item has been delivered to the return address on the RMA over 15 business days and you would like to follow up the refund, please click here to submit request.

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Product Guarantee : Authenticity Guarantee

We are the Authorized dealer for all products we sell.  All products we sell are AUTHENTIC and carry a manufacturer’s warranty.  All products we sell have been tested prior to leaving the manufacturing facility. 

We stand behind most products we sell for ONE FULL year manufacturer warranty support from the invoice date if the manufacturer provides at least one year warranty.  We will be happy to assist to replace or repair any defective items at no charges if noted on the manufacturer warranty... more details >

 

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Warranty & Tech Support Request

If you would like to obtain the manufacturer’s warranty contact information, please click here to submit request, and we will be happy to provide you with the manufacturer’s warranty contact information.

We are the Authorized dealer for all products we sell.  All products we sell are AUTHENTIC and carry a manufacturer’s warranty.  All products we sell have been tested prior to leaving the manufacturing facility.  more details >

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Product General Information:

Key-wound Clocks:

The key-wound clock has a mechanical movement. Normally, you need to wind the clock every 8 days or 14 days. Most of key-wound clocks have chimes and/or strike on the hour. Most of key-wound clocks have chime & strike silent feature.  4/4 Chimes - it means that the clock chimes every 15 minutes.

 

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Quartz Clocks:

These clocks are operated by batteries. Some quartz clocks have chimes and strike on the hour. Some of them do not have chimes and strikes.

 

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Cuckoo Clocks

Cuckoo one day the chain hangs down around 71” and must be pulled all the way to function for 24 hours.
Cuckoo eight day the chain hangs down around 78” and must be pulled all the way to function for eight days

1 Day Cuckoo Clocks:

1 day cuckoo clocks need to be wound by pulling up the weights once per day. The cuckoo calls once on the half hour and the full hour on the hour.  All our Black Forest Cuckoo Clocks have a night shut-off switch. Weights and pendulums are sometimes not shown in pictures but are included with all clocks. All our Black Forest Cuckoo Clocks are made from wood in German Black Forest. All our Black Forest Cuckoo Clocks are made individually, so each clock will be slightly different from the picture and All-clock-dimensions-are-approximate. 

1 Day Musical Cuckoo Clocks:

1 day musical cuckoo clocks need to be wound by pulling up the weights once per day. The cuckoo calls once on the half hour and the full hour on the hour. Most of the 1 day musical cuckoo clocks play music after the half hour call. Normally, the musical cuckoo clocks play two nice songs. All our cuckoo clocks have a night shut-off switch. Weights and pendulums are sometimes not shown in pictures but are included with all clocks. All our cuckoo clocks are made from wood in German Black Forest. All our cuckoo clocks are made individually, so each clock will be slightly different from the picture and All-clock-dimensions-are-approximate.

8 Day Cuckoo Clocks:

8 day cuckoo clocks need to be wound by pulling up the weights every 8 days. The cuckoo calls once on the half hour and the full hour on the hour.  All our cuckoo clocks have a night shut-off switch. Weights and pendulums are sometimes not shown in pictures but are included with all clocks. All our cuckoo clocks are made from wood in German Black Forest. All our cuckoo clocks are made individually, so each clock will be slightly different from the picture, and All-clock-dimensions-are-approximate.

8 Day Musical Cuckoo Clocks:

8 day musical cuckoo clocks needs to be wound by pulling up the weights every 8 days. The cuckoo calls once on the half hour and the full hour on the hour. The 8 day musical cuckoo clocks play music after the full hour call. Normally, the musical cuckoo clocks play 2 or 3 songs. All our cuckoo clocks have a night shut-off switch. Weights and pendulums are sometimes not shown in pictures but are included with all clocks. All our cuckoo clocks are made from wood in German Black Forest. All our cuckoo clocks are made individually, so each clock will be slightly different from the picture and All-clock-dimensions-are-approximate.

Quartz Cuckoo Clocks:

Quartz cuckoo clocks operated by batteries. You don't need to pull up the weights every day or every 8 days. The cuckoo calls on the hour. The quartz cuckoo clocks come with chains and weights. They have volume control.  Weights and pendulums are sometimes not shown in pictures but are included with all clocks. All our cuckoo clocks are made from wood in German Black Forest. All our cuckoo clocks are made individually, so each clock will be slightly different from the pictures. All-clock-dimensions-are-approximate.

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Cuckoo Clock Measurement:

Body Height (Clock Body Height): This the height from the very top of the clock body, i.e. the very top of the bird, or  antler of a deer, to the very bottom of the clock body, ie. the very end of the leave, or nest, or any carving part. 

Height (Overall Height): This is the clock body height with the length of the pendulum included, usually 4 to 5 inches longer than the clock body height.

All cuckoo clock dimensional information (heights, widths and depths) are approximate since they are hand carved.

All dimensional information (heights, widths and depths) for our products are approximate, especially those for hand carved products such as cuckoo clocks. The exact dimensions of the cuckoo body carvings can vary 1 to 3 inches since each is hand carved. If a dimension (a height, width or depth) is less than the approximate dimension indicated in our product description, this does not constitute a defective product or an incorrect model.

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Finish & Color:

Actual color or finishes may vary from product photography shown on this web site.

Note: Our prices and product specifications are subject to change without notice.

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Chimes Reference:

Actual chimes may vary from chimes reference listed on our web site.

Note:

Our prices, product specifications and policies including return & exchange policies are subject to change without notice.  Customers agree our current posted policy for return or exchange. We do our best to provide you with the most accurate and current information on our website. When typographical errors occur and we become aware of this we will correct the information immediately. Errors in discounts, pricing, stocking etc. will not be honored. We will continually and consistently strive to provide the most current and accurate information on a consistent basis. 

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Problems with Online Ordering? Call Sales 866-890-5105